REFUND POLICY
At Stack Console, we strive to ensure complete satisfaction with our platform and services. However, if you are not fully satisfied, you may request a refund under the conditions outlined below.
Refund Eligibility
Refund requests will be considered under the following conditions:
The purchase was made directly through Stack Console.
A technical issue with the platform or service prevents proper usage, and our support team is unable to resolve it within a reasonable time frame.
The request for a refund is submitted within 7 days of the original purchase or renewal.
Refunds are not applicable for:
One-time setup or customization fees.
Services already consumed or provisioned.
Situations where terms of service have been violated.
Refund Processing Timeline
Once your request is reviewed and approved, we will initiate the refund process.
Refunds will be processed within 5–7 business days by our billing team.
Refunds to Payment Method
After the refund is processed from our side, the time it takes for funds to reflect in your account depends on your payment method.
For payments made via Stripe, it typically takes 5–10 business days for the funds to return to the original payment method.
For other payment gateways, timelines may vary, and you will be notified accordingly.
Contact Us
- If you believe you are eligible for a refund or need assistance, please contact our Billing & Support Team at [[email protected]]. We are here to help you resolve issues quickly and fairly.